Delivery

All of our orders are shipped via DPD except TV's 44" and above, that are sent via a specialist courier.

Please ensure you have an up to date daytime contact telephone number on your account should we need to contact you about your delivery (see below).

All Original Packaging must be kept. In the case of a warranty claim or return, we will be unable to collect (where applicable) the item without correct and sufficient packaging.

• We aim to ship orders within 1 Working days; most orders are shipped on a next day basis.
• You will receive a despatch notification email containing your tracking number (where applicable) when your item is despatched.
• Delivery of your item will take place between Monday-Friday and between the hours of 08:00am-8:00pm and must be signed for at the registered Paypal address. Items will not be left in garages, porches etc or left with neighbours.
• Deliveries to Flats and Tower Blocks is to the ground floor main door only. They will not be taken upstairs or in the lift.
• DPD deliveries will be attempted twice, with a calling card left each time. If the item is returned to us as a failed delivery after 2 attempts, the order will be cancelled and refunded once we receive the item back. A fee of £10.00 may be charged for further deliveries.
• Large Screen orders will only be attempted on one occasion. You will be contacted prior to the delivery to arrange a suitable time. If this delivery fails the cost of a second delivery attempt will be chargeable.
• We can only ship to Mainland UK & Northern Ireland (Excluding all TV’s over 44”); we regret that we cannot deliver to the Channel Islands, Isle of Man, Shetland & Scottish Islands or the Republic of Ireland.

DPD Deliveries Only

• If you have provided us with a mobile telephone number, DPD couriers will send you a text message on the day of delivery advising of the approximate time slot for delivery.
• If you have not provided us with a mobile telephone number, DPD couriers will email the provided email address on the day of delivery with the approximate time slot for delivery.
• Please note any quoted time slot is approximate and does not guarantee delivery between those times.

 Large Screen TVs Orders (Over 44”)

• If you have provided us with a mobile telephone number, our large screen couriers will send a text message to confirm the day of delivery. 
• If you have not provided us with a valid telephone number, the couriers will send an email to confirm the delivery date.
• On the day of delivery, an approximate time slot for delivery will be communicated via text message and/or email. 
•  Please be aware: If there is no one home to take delivery on the date advised by the courier (without subsequent instruction) they will return the unit to the depot & any subsequent delivery attempt may be chargeable.  

Returns

At Panasonic_Outlet we are committed to providing high quality products which we hope you will enjoy, but we know from time to time a product may need to be returned or exchanged, therefore all items come with a 30 day cooling off period. This product is also covered with a 12 month manufacturer warranty.

Please inform us if your item arrives damaged within 48 hours of receiving the item.

• You must notify us of your intent to cancel within 30 days of the date you received the item.
• Please contact us via the Ebay messaging system to obtain a unique Return reference number.
• Items will be collected by our nominated courier at a UK mainland address FOC.
• All return items must be in their original and unused condition, complete with all accessories supplied and original packaging.
• A full refund (including original carriage charge if applicable) of the order will be processed upon the items arrival at Panasonic_Outlet.

Warranty

Faulty Products – within 30 days of receipt (Excluding cosmetic/accidental damage or customer misuse)

If your item develops a fault within 30 days of receipt, please contact us via Ebay message to advise us of the fault. We will then, at your preference collect the item for a full refund or offer to exchange the item for the same model. If you prefer you can also elect to have the item repaired free of charge at one of our approved service centres (as per the process below).

Faulty Products – after 30 days of receipt (Excluding cosmetic/accidental damage or customer misuse)

If your item develops a fault within the 12 month warranty period Panasonic will offer a FOC repair upon receipt of the item at one of our approved service centres. You are responsible (including costs) for transport of your item.

Please use our service centre locator to find your closest Approved Service Centre

• Contact your local service centre directly to book your repair.
• The item must be securely packaged, preferably in the original packaging using the inserts supplied.
• Upon receipt of your item we will provide a FOC repair including any mechanical parts, if in the unlikely event the unit is beyond economical repair a like for like replacement will be provided.
• When we have repaired your item we will contact you to advise it is ready for collection.
• Our FOC repair service excludes cosmetic/accidental damage and customer misuse. In the event of an item being returned to us for these reasons we will contact you and provide you an estimate for repairing or ask you to collect the item from us at your expense.

The above policies do not affect your statutory rights.